Scents2u - Terms & Conditions

Terms and conditions,

These terms and conditions are those which Scents2U (“we”/”us”) makes this website available to you and on which we provide our goods and services.

This legal notice applies to the entire website and any correspondence between Scents2U and yourself (“the customer”). Please read these terms and conditions carefully. By using this website you accept these terms and conditions whether or not you wish to place an order.

The Seller

This site is operated by Scents2U of 28 Sywell Road, Overstone, Northampton, NN6 0AN. If you have any questions with regard to these terms and conditions or have any comments or complaints please contact us via email or by contacting 01604 644158.

Orders

All orders received will be delivered the next working day or on a date specified for National Orders. Northamptonshire local orders will be delivered same day if agreed or on an agreed specified date. Orders received on Saturday and Sunday will be delivered locally (Northamptonshire) on Monday or nationally on the Tuesday. Orders received on a Bank Holiday will be processed the next working day and will be delivered locally (Northamptonshire) on the day after the bank holiday or nationally on the second day after the bank holiday.

Flower Availability

In the event that any flower within the chosen bouquet is unavailable we reserve the right to substitute the unavailable flower within the bouquet for a suitable alternative of similar style and quality at the discretion of the florist in keeping with the overall bouquet design. Flowers may be delivered in bud to ensure longevity. Some flowers and plants are harmful if eaten. Flower orders outside of our local area will be delivered by courier within one of our specially designed flower boxes.

Personal Messages

Any messages requested by you on a card or sent by us on your behalf to a third party must not contain anything which may be considered threatening, vulgar, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You are completely responsible for any message sent by us on your behalf and Scents2U accepts no responsibility for message contact. Scents reserves the right to pre screen messages and refuse to send any objectionable message without liability to you.

Delivery

Standard Delivery

Delivery is charged at a standard rate of £4.99 and will be added to your order as part of the checkout process. Deliveries within the Northamptonshire area are delivered by our driver. Deliveries outside the Northamptonshire area will be sent via courier in our specially designed flower boxes.

You must provide us with full delivery details which must include the recipients name, full address, post code and telephone number.

In the event that the recipient is not in when delivery is attempted we will:

* leave the order in a secure place at the property and leave a card at the delivery address to advise

* leave the order with a neighbour (unless there is a specific request NOT to do so) and leave a card at the delivery address to advise

* if either of the above is not viable we will leave a card at the delivery address to advise of attempted delivery and request contact to arrange re-delivery

In the event of a wrong or incomplete address provided by the customer which results in non-delivery Scents2U will not be liable.

It is the responsibility of the customer to ensure that the recipient will be present at the delivery address provided and not absent for reasons such as holiday. In the event of non-delivery caused by this event Scents2U will not be liable.

Delivering to business addresses

For deliveries to business addresses we must have the additional information provided as detailed:

* Department recipient works in

* Extension telephone number

For deliveries to larger organisations these are normally left at reception. This being the case Scents2U are not responsible if the order does not reach the recipient.

Deliveries to Hospitals

As some hospitals do not allow flowers on the wards it is the customers responsibility to check beforehand whether the ward allows flowers. By placing an order you will have checked this and Scents accept no responsibility in the event that the ward does not accept delivery.

Cancellations

Cancellations must be received at least 24 hours prior to despatch to be entitled to a full refund. Cancellations received on Sunday or Bank Holiday Monday will be treated as received the next working day. To cancel or amend an order please contact us.

Force Majeure

We shall not be liable for any failure to perform where such failure or delay is due to circumstances outside of our reasonable control, including, but not limited to, flood, fire, explosion, accident, adverse weather, traffic conditions, vehicle breakdown, obstruction of public highway, riot, war, act of God or from any industrial dispute whatsoever.

Warranties and Disclaimers

Whilst we agree to use reasonable endeavours to ensure that the Scents2U website and the services provided are fully operational and error free we cannot accept responsibility for any defects or interruption to services and shall be released from these terms and conditions in the event of any situation beyond our reasonable control.

Our liability in contract, tort or otherwise in our contract with you shall not exceed a multiple of one times the price of goods and services paid for. We exclude all liability for any claims, losses, demands or damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidential or special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly from your inability to access the Scents2U website and/or its goods and services, whether arising in contract, tort, statute or otherwise, provided that nothing in these terms and conditions affects your statutory rights in relation to the quality, fitness or description of the goods and services provided.

General

Scents2U has taken reasonable care in the production of this website. However, packaging and products may vary from that shown, as may the colour and appearance of our flowers.

Any typographical error or omission on the website or in any document or information issued by us shall be subject to correction without any liability on our part.

We will make every effort to deliver your order as requested, but will not be liable if we fail due to circumstances beyond our control. If we are unable to deliver your order we will notify you, except that we reserve the right to substitute goods and packaging of equal or higher value (at no extra cost) in the event of supply difficulties.

These terms and conditions are subject to change from time to time. Such changes will be posted on this website and it is your responsibility to ensure that you are aware of the current terms and conditions when you use this website. Changes made will become effective immediately.

We will comply with the provisions of the Data Protection Act 1988 using third party data only for the purposes of fulfilling our order obligations under these terms and conditions.

You are prohibited from posting to this website any material which is, without limitation, defamatory, illegal, obscene or technically harmful. You are also prohibited from sending unsolicited advertising commonly referred to as spam.

You will indemnify Scents2U from any loss or damage caused as a result of your beach of the above obligations.

Complaints

In the rare instance that you are unhappy with the ordered design please contact us either by email contact@scents2u.co.uk or by telephone 01604 644158 within 24 hours of delivery with your reasons for complaint and we will be happy to replace or refund.